Your legal guarantee rights

EU notice: legal guarantee

LEGAL GUARANTEE. Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights under the legal guarantee of conformity, for example if goods do not match the description or do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement. Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code or ask the seller: europa.eu/youreurope/guarantees. What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue. 2. Provide proof of purchase, such as a receipt, invoice, or bank statement. Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
europa.eu/youreurope/guaranteesMore information on the European Union's Your Europe portal

Warranty and your rights with us

DEEN

Shipping & payment

Shipping costs, delivery times and payment methods at a glance.

Shipping costs

All shipping costs in euros including 19% VAT for deliveries within Germany. They depend on the weight and box size of each parcel and on the delivery address. For deliveries to another country the VAT rate of the country of destination applies; the gross amount is calculated accordingly in the checkout and shown before you place the order.

Within Germany (including the islands) we ship complete exhaust systems at a fixed price of €185.00 per exhaust system and complete gearboxes at a fixed price of €249.00 per gearbox by freight forwarder; other items in the order are charged as parcels as usual. Delivery of these items outside Germany is available on request only – we will gladly send you a quote including freight.

DHL Paket · Deutschland

Countries: Germany

ServicePrice
DHL Parcel
Bulky goods surcharge €29.00 · Delivery time 1–2 working days
Weight bands (per parcel)
  • 0–1 kg: €8.00
  • 1–2 kg: €8.00
  • 2–5 kg: €8.00
  • 5–10 kg: €10.50
  • 10–20 kg: €19.00
  • 20–31.5 kg: €24.00

DHL Paket · EU

Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

ServicePrice
DHL Parcel International
Bulky goods surcharge €30.00 · Delivery time 3–6 working days
Weight bands (per parcel)
  • 0–1 kg: €20.50
  • 1–2 kg: €20.50
  • 2–5 kg: €20.50
  • 5–10 kg: €25.50
  • 10–20 kg: €31.50
  • 20–31.5 kg: €48.50

The delivery time is stated for each item and applies to deliveries within Germany; for deliveries to other countries the transit time of the chosen shipping method shown at checkout is added. It begins on the day after receipt of payment for prepayment, otherwise on the day after conclusion of the contract (Terms § 6). For several items the longest delivery time applies.

We deliver to the countries listed with the shipping rates above (except embargoed and blocked territories). Where deliveries outside the EU VAT area are offered – third countries and special territories such as the Canary Islands, Åland or Heligoland – they are made without German VAT on DAP terms: customs duties, import VAT and clearance fees are borne by the recipient. Deliveries to Great Britain (excluding Northern Ireland) require a goods value above £135 per consignment. Complete exhaust systems and gearboxes are shipped outside Germany on request only (freight forwarding).

Returns

The buyer bears the cost of returning goods – in the event of withdrawal, exchange or a goodwill return, including freight items. This does not apply to defective or incorrectly delivered goods: in that case we cover the return. Details on withdrawal

Payment methods

The following payment methods are available in the checkout:

  • Credit card, Apple Pay, Google Pay

    Visa, Mastercard, American Express, Apple Pay and Google Pay. · No surcharge

  • PayPal

    Pay with your PayPal account. · No surcharge

  • Klarna

    Pay later, in instalments or now – Klarna's terms apply. · No surcharge

  • Amazon Pay

    Pay with your Amazon account. · No surcharge

  • Bank transfer

    After ordering you receive a personal bank account; your payment is assigned automatically. · No surcharge

The shipping costs and payment terms shown in the checkout before you place the order are decisive.