Your legal guarantee rights

EU notice: legal guarantee

LEGAL GUARANTEE. Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights under the legal guarantee of conformity, for example if goods do not match the description or do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement. Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code or ask the seller: europa.eu/youreurope/guarantees. What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue. 2. Provide proof of purchase, such as a receipt, invoice, or bank statement. Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
europa.eu/youreurope/guaranteesMore information on the European Union's Your Europe portal

Warranty and your rights with us

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Gift cards

Give the gift of performance: the KTH gift card is valid for our entire range (except gift cards) and arrives by e-mail – sent directly to the recipient on the day you choose, if you wish.

By e-mail with PDF

The code and a printable gift card design arrive as soon as payment has been received.

Chosen date & message

Set the recipient, a personal message and the delivery date at checkout – you receive a copy.

Remaining balance is kept

Can be redeemed several times and combined with promotions. Valid until 31 December of the third following year.

Redeem securely

At checkout under “Discount code or gift card?” – the amount is deducted immediately.

Our Terms & Conditions (§ 5) apply. Multi-purpose voucher: the purchase is not subject to VAT; VAT is charged on redemption.